Major retailers like Walmart and Dollar General are scaling back self-checkout systems due to rising theft and operational efficiency concerns. This shift marks a significant change in retail strategy, as these companies reassess the balance between automation and customer service.
Walmart has begun eliminating self-checkout machines in favor of traditional cashier lanes. In 2024, Dollar General removed these machines from 12,000 stores, reflecting a broader trend in the industry. Sam’s Club is pivoting towards AI-powered “scan and go” technology, while Costco is experimenting with hybrid systems rather than fully eliminating self-checkouts.
The rationale behind this shift is underscored by alarming statistics. According to a December 2025 LendingTree survey, 69% of self-checkout users believe it makes stealing easier. Furthermore, 27% admitted to intentionally not scanning items, while 36% said they accidentally left without scanning something. Of those who made accidental mistakes, 61% confessed they kept the items.
This rise in retail theft has prompted legislators in several states to consider legislation that requires a balance between self-checkout stations and employee-operated lanes. For instance, New York City Council member Amanda Farías has introduced an amendment imposing a 15-item limit for self-checkout lanes. Her sentiment echoes the concerns voiced by many: “We’ve seen the consequences of removing workers from these spaces: increased retail theft, less oversight, fewer protections for both workers and customers and generally decreased safety.”
Neil Saunders, a retail expert, noted that forcing more customers to use manned checkouts can resolve many issues while also saving retailers money. This perspective highlights the ongoing debate over the checkout experience—automation versus human interaction. As retailers navigate this landscape, they must consider customer feedback alongside operational needs.
The future of self-checkouts looks uncertain as major players re-evaluate their strategies. While some companies embrace new technologies, others revert to traditional methods amid rising concerns about theft and efficiency. As this situation develops, observers will be watching closely to see how these changes impact both retailers and consumers alike.
Key findings:
- Walmart is eliminating self-checkout machines in favor of traditional cashier lanes.
- Dollar General has removed self-checkouts from 12,000 stores in 2024.
- Sam’s Club announced a shift towards AI-powered “scan and go” technology.
- A survey revealed that 69% of users think self-checkouts facilitate stealing.
- Legislators are considering laws requiring a balance between checkout options.
